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About Barons Hindhead

Our commitment to you is to maintain the highest possible standards at all times.

Explore the dealership

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

All points mentioned above

Service

All completed on time and as required.

Service

Disappointing communications, Incorrect paperwork and misleading information. However finally resolved satisfactorily.

Service

Promised a call back when a 118i was available. Two weeks later no call and are looking at other options

Service

They did what they said they would do

Service

Already stated

Service

Always nice people

Service

Easy to deal with, understood needs, but failed to reset service indicator

Service

All done very satisfactorily, took slightly longer than originally advised.

Service

I did have to phone late in the day to ask if my car was ready. Hence, not quite 5 stars.

Service

Polite prompt and professional service

Service

The service and MOT were fine but the car was supposed to be fully valeted and wasn't - the outside was fine, the cabin not great & they hadn't touched the boot at all. I would have expected better service than this.

Service

Excellent timing.

Service

The answer is a good and honest response and high mark for a straight forward service

Service

Good Service, Price acceptable

Service

Was told car would be ready early afternoon. Called 1300 not ready. Got call 1435 saying it was ready. Got call a min later saying actually MOT was complete not service told to come in 45 mins. Arrived there 1515 but didn't get car until after 1700

Service

The parts required to carry out my booked service were not available at my main dealer and could not be obtained in the six hours or so that I was away in a loan car. This would have meant another visit on another day. Basically nothing was done.

Service

Comprehensive failure to understand what's important in the dealership/customer relationship. Good communication is key, whether it's good news or bad. The absence of communication harms the relationship; frustrating, since it's totally avoidable!

Service

Excellent service. Problems with car fixed first time

Service

The car was fixed but subsequent communication has been very poor.

Service

Car came back with low tyre pressure after service. The service reminder was not reset after the service. Due for MOT within a month of service. Why could everything not been done at the same time?

Service

Efficient and friendly service

Service

Prompt attention on arrival, good customer service

Service

Team perfection to their customer service.

Service

Total shambles.

Service

Incredibly poor, no communication. Never answer phones. Had to call 12 times over the course of a day to even speak to an engineer and not the receptionist. Was promised many times that they would "leave a note" but they completely ignore them

Service

The problem with my car was resolved

Service

Pick up and return went very smoothly. The car was returned in excellent condition

Service

very helpful and courteous staff.

Service

Everyone is very friendly and professional, they serviced my wife's car quickly while we waited when they could not give me a loan car. I had booked a loan car, but BMW would not insure me, although my driving license is a full and clean licence

Service

Everything went smoothly and as arranged

Service

I find the telephone service very ineffective and recommend you make calls yourself; as a customer you are rolled into an automated service and when the right person does not answer, you have to start all over again.It is the most ineffective system

Service

My car was booked in for an MOT test, but this was not carried out. This caused me a lot of inconvenience. I did not receive an apology, just excuses.

Service

Very well organised

Service

Always satisfied....great service.

Service

The service itself was okay, at least I assume it was, as I'm no mechanic. I did ask for something to be done over and above the service but it wasn't done, and with no explanation.

Service

did what they said they would do at the arranged time etc. answered questions I had about the car and the service thoroughly.

Service

All expectations met.

Service

A simple job took 12 days to complete. There was little communication from the team, I had to keep ringing in to assess progress. Screen washer not working properly after job. charming people when actually visiting Barons, however.

Service

Satisfied with experience. Need to look at booking process and ability to have car picked up from home.

Service

I had left my dash cam on the back seat of the hire car and before it crossed my mind, the car had already been given to another customer. Laura checked the loan vehicle when it was returned, called me and kept it safe until I could collect it.

Service

Chris (Sales) is great. Polite and not pushy. It would have been completely satisfied but my brand new Z4 needs a battery replacement and the warning on the dash appeared before I had even moved off the forecourt when I took delivery!

Service

poor communication on progress

Service

Prompt service. Staff that went the extra mile.

Service

Facility available to have one's car collected from home and returned the same day. Pleasant member of staff collecting vehicle.

Service

Work was carried out excellent standard

Service

Well it was booked in to be fixed or fault rectified and yes stil not fixed.

Service

Quick, polite and efficient.

Service

Awaiting some feedback from service assistant since my service.

Service

Damage was caused to my wheel when changing the tyres. Had to have a loan car for 9 days. When picked up the car it had not been cleaned. I had to go to a car washing centre and pay £15

Service

Recall seemed to be dealt with but I mentioned a stuttering I was experiencing and that couldn't be resolved or recognised in a test drive, although I feel it ALL the time?

Service

I had a rattling noise from the area behind the glove box, which I am very thankful was fixed.

Service

Polite and knowledgable and fair with cost

Service

It turned out that a wire was broken in a sensor and so the messages that the car had given me were incorrect.

Service

If were had not have been satisfied we would have purchased from a different dealer.

Sales

I would have liked the sales team to have followed up on my satisfaction with the car. It had a few minor faults.

Sales

I really felt that Chris Laycock was working to make me happy and satisfied by ensuring that he was listening to what I wanted and working to that agenda. At no point did I feel pressurized or taken for granted, exactly the opposite.

Sales

Good sales experience and some small issues at handover addressed well.

Sales

Same reason as question 1

Sales

I was completely satisfied....

Sales

Really helpful and positive people.

Sales

The team at Barons Hindhead were crucial in helping find me a suitable car - they were prepared to go the extra mile in searching to meet my needs rather than accepting the initial nil return. Painless PX too.

Sales

Some 'training' on the digital features of the car would have been helpful. In my opinion they are not particularly intuitive.

Sales

Ready on time

Sales

Very good so far. I've always enjoyed dealing with Barons Hindhead.

Sales

Knowledgeable and able sales adviser. Transparent and clear conversation. I have bought 3 cars from this dealership and it is primarily because of service of the individual

Sales

The experience was well planned, the new car features explained and demonstrated.

Sales

The team at Barons Hindhead were engaging; straightforward and delivered outstanding customer service - its impressive that they moved the showroom around to enable a test drive and prepared the vehicle to a very high standard.

Sales

Chris Laycock, Barons Hindhead, is a pleasure to do business with. This is second purchase of a BMW through him. He was let down by other staff. The reg plate we chose was not allocated to us by admin staff. New Z4 - replacement battery needed?!

Sales

Very happy

Sales

Fabulous service and quick and efficient hand over.